Costs and types of shipment

We deliver free of charge for shipment within Germany and the member countries of the EU. For deliveries outside of Europe we levy a flat-rate charge for shipment in the amount of EUR 30.
Shipment and delivery take place worldwide via DHL. We request that you bear in mind that we are unable to provide any deliveries to post-office boxes. However, delivery to a DHL Packstation is possible.

Refunding the purchase price

You can return all items purchased from the website katharinahovman-onlineshop.com – including discounted merchandise. Return acceptance on our part is subject to the following terms & conditions:

All items returned have not been worn or washed and are in flawless condition. The labels have not been removed.

The return takes place in one shipment. In other words, if you want to return more than one item, these items must be shipped for return in one single shipment to travelblouse.com.

Return shipment takes place via the shipment & delivery service provider that was utilised to deliver the parcel.

Refunding the purchase price

Please note that 10 to 14 days might elapse between receipt of your returned merchandise and the refunding of the purchase price. Once we have received your returned merchandise we shall notify you via e-mail regarding the ensuing credit entry. The time span for reimbursement of payment depends on the respective form of payment (credit card, PayPal, payment in advance, etc.). In the case of credit cards, however, reimbursement normally occurs within the time span for two credit-card statements. In the case of PayPal, a time span of up to two weeks must be reckoned with.


In the event that the recipient of the item indicated on the order is not identical to the buyer of the merchandise, the amount debited is always refunded to the buyer and holder of the credit card and/or bank account.

As was the case with the purchase, reimbursement occurs in euros.

Costs for return shipment

The buyer bears the costs for return shipment. Please note that in the event of a return shipment via DHL, as per German postal regulations only “Pakete”, i.e. parcels, are insured and the accepted delivery thereof to us can be verified. “Päckchen”, i.e. small parcels shipped at a cheaper rate, are neither insured nor can the accepted delivery thereof to us be verified.

For additional information or if you have further questions, please contact our Cutomer Service.

Exchanges

You can exchange all items (even discounted items) once and free of charge within a period of 14 days after delivery. However, the right to exchange is valid solely for items that have not been worn or washed and are in flawless condition, and from which the labels have not been removed.

An exchange free of charge can only take place for the same item in a different size. An exchange for a different item is not possible. The new item shall be sent to you as soon as we have received the item to be exchanged.

For additional information or if you have further questions, please contact our Cutomer Service.