Consumers are entitled to a right of revocation/cancellation in accordance with the following stipulation, whereby a consumer is any natural person who concludes a legal transaction for purposes that cannot be attributed either to said person’s commercial or self-employed occupational activity:
A. Cancellation policy
Right of revocation/cancellationYou have the right to revoke/cancel this contract within 14 days without providing any specific reasons.
Consequences of revocation/cancellation
In the event that you revoke/cancel this contract, we are obliged to refund all payments we have received from you, including the costs of delivery (except for additional expenses that emerge from your having chosen a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within 14 days as of the date upon which we received notification regarding your revocation/cancellation of this contract. Provided that it has not been explicitly agreed with you otherwise, we utilise the same means of payment for this refund that you employed in the course of the original transaction; under no circumstances will you be charged any fees due to this refund. We can refuse to refund payment until we have received the merchandise again or until you have proven that you returned the merchandise to us, whichever date is the earlier thereof.
You are obliged to return or hand over the merchandise to us without undue delay, and in any case within 14 days as of the date upon which you notify us regarding revocation/cancellation of this contract. The deadline is deemed to have been complied with when you send the merchandise prior to expiration of the 14-day deadline.
You bear the direct costs for return shipment of the merchandise.
You are obliged to pay for any loss of value in the merchandise only when said loss of value is attributable to unnecessary handling towards inspecting the condition, characteristics and functioning of the merchandise.
1) Please avoid damaging and soiling the merchandise. Please return the merchandise to us in the original packaging, including all accessories and all packaging components. If the need arises, use a protective outer packaging. If you no longer have the original packaging, please ensure sufficient protection against damages during transport by using suitable packaging.
2) Please do not return the merchandise to us “freight collect”.
3) Please note that the abovementioned subclauses 1 and 2 do not fulfil the prerequisite for the effective exercising of the right of revocation/cancellation.
B. Revocation/cancellation form
If you want to revoke/cancel this contract, then please fill out this form and send it to us.
KATHARINA HOVMAN Essentials
I/We (*) hereby revoke the contract I/we (*) concluded regarding the purchase of the following merchandise (*)/ the rendering of the following service (*)
Ordered on (*) ____________ / received on (*) __________________
Name of the consumer(s)
Consumer’s/Consumers’ signature (only when notifying on paper)
(*) Cross out wherever not applicable